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New food pantry allows clients to choose what they want

Entrance to the St. Vincent's location on Eureka and 4th, with a sign that shows which line is for what service.
Emilio Milo / KUNR Public Radio
Entrance to the St. Vincent's location on Eureka and 4th, with a sign that shows which line is for what service.

Catholic Charities of Northern Nevada opened a new food pantry in downtown Reno in February. But this one favors client choice.

It’s one in the afternoon on a hot Monday. But despite the heat, a couple dozen people lined up outside the St. Vincent's Food pantry at Eureka and 4th street.

One by one, they checked in at the front desk, and filled out some paperwork.

But this isn’t a typical food pantry experience. Clients don’t receive a prefilled box or bag, rather, this pantry model lets clients to choose their items.

As people came in, they grabbed a cart and walked around to start their shopping experience, much like a grocery store.

Volunteer Richard Mejia greeted people as they walked in. He gave them a quick rundown of how things work.

Richard Mejia is a volunteer at Catholic Charities, where he enjoys "donating" his time to the pantry.
Emilio Milo / KUNR Public Radio
Richard Mejia is a volunteer at Catholic Charities, where he enjoys "donating" his time to the pantry.

Mejia has been volunteering for Catholic Charities for about seven years including at the original distribution site. He believes this new method helps cut down on food waste.

“I think giving the people the choice, as I explained at the door, says if you don't want to take it, you don't have to take it, and they're like, ‘oh, that's great!.’ In one way, there's less food waste, in another way it gives them a sense of empowerment that they can make the choice on their own with what they want,” he said.

A tub filled with different food items, with a sign that lets visitors know how many they can grab.
Emilio Milo / KUNR Public Radio
A tub filled with different food items, with a sign that lets visitors know how many they can grab.

The pantry has various items — from bananas and lettuce, to cupboard essentials like oatmeal and rice.

There’s also pre-made food like frozen pizza and TV dinners.

Program director Carlos Carrillo, admitted to having some doubts about what would happen to items people didn’t like.

Carlos Carrillo is the director of this food pantry.
Emilio Milo / KUNR Public Radio
Carlos Carrillo is the director of this food pantry.

“Some people like the fresh items, some people like the canned foods, and some people like to cook a lot more, some people like ready to cook food. So we actually haven't seen that problem yet, and I hope it stays that way,” Carrillo said.

Olana Jenkins just finished picking her items, and shared what she picked out.

“I grabbed just some pizza, some little vegetables, lots of vegetables, as many as I could… Brussels sprouts are really healthy because I have kidney failure. So, and then the beans, just vegetables, good things for me,” Jenkins said.

Olana Jenkins has just finished up with her visit and is ready to go home with their selection of food.
Emilio Milo / KUNR Public Radio
Olana Jenkins has just finished up with her visit and is ready to go home with their selection of food.

Jenkins uses a walking device to help her get around. She said that going to a traditional distribution site posed a problem.

“I can't walk, and so it's hard for me to grab the food, you know. But with this basket, I can go out there and put it in my car. So yes, I will come back,” she said.

Carrillo said this style of pantry provides something more to the community than just food.

“People feel like coming here and they get to shop around, they feel like they get to meet people, they get to meet some volunteers. A lot of them tell me that they schedule this with their neighbors, friends, and they come together and they shop around, they like the style better, and they love how it's set up,” he said.

The exterior of the St. Vincent warehouse on a bright and warm day
Emilio Milo / KUNR Public Radio
The exterior of the St. Vincent warehouse on a bright and warm day

The pantry is open from Monday to Friday from 9 to 3, but closed from noon to 1 for lunch.

Emilio Milo is a student at the University of Nevada, Reno, pursuing degrees in both Journalism and Spanish with an emphasis on Bilingual Media. He is enthusiastic about joining the KUNR team for 2026, where he hopes to improve his capabilities as a multimedia journalist and to be more involved in local reporting.